General FAQ

Capsule is a secure digital wallet that lets you easily manage your cryptocurrencies and interact with blockchain applications. It’s designed to be user-friendly while providing strong security for your digital assets.

Creating a Capsule wallet is simple: 1. Sign up using your email or a social media account 2. Verify your identity 3. Set up your passkey (a secure alternative to passwords) 4. Your wallet is then automatically created for you The app will guide you through each step of the process.

A passkey is a more secure alternative to traditional passwords. It’s tied to your device and often uses your device’s built-in security features like fingerprint or face recognition. This makes it much harder for someone else to access your account, even if they know your email address.

To log in, simply use the email or social media account you signed up with, then use your passkey. This might involve using your device’s fingerprint scanner, face recognition, or entering a PIN, depending on how you set it up.

Capsule supports a wide range of cryptocurrencies, including popular ones like Bitcoin, Ethereum, and many others. The exact list may vary, so check the app or our website for the most up-to-date information.

Capsule uses advanced security measures to protect your wallet: - Passkeys instead of traditional passwords - Two-factor authentication for extra security - Split-key technology that divides your wallet key for added protection While we provide strong security, always follow best practices like keeping your device secure and being cautious about phishing attempts.

If you lose your device: 1. Don’t panic - your funds are still secure 2. Use another device to log into your Capsule account 3. If you can’t log in, start the account recovery process using your registered email 4. Follow the step-by-step recovery instructions provided This is why it’s important to keep your recovery information safe and up-to-date.

Yes, you can use your Capsule wallet on multiple devices. This is actually recommended as it provides a backup way to access your wallet. When you set up your wallet on a new device, you’ll go through a secure process to ensure it’s really you.

To send cryptocurrency: 1. Log into your Capsule wallet 2. Select the ‘Send’ option 3. Enter the recipient’s wallet address and the amount 4. Confirm the transaction using your passkey To receive cryptocurrency, share your wallet address with the sender. You can usually find this in the ‘Receive’ section of your wallet.

The Backup Kit is a special set of recovery information provided when you first set up your wallet. It’s crucial for recovering your wallet if you lose access to your devices or accounts. Store this information securely offline, and never share it with anyone.

No, Capsule is designed so that only you have full control over your wallet and funds. We can’t access your personal information or cryptocurrency without your permission. This is part of our commitment to security and privacy.

If you notice anything suspicious: 1. Log in to your account from a secure device 2. Check your recent activity 3. If you see unauthorized transactions, use the ‘Freeze Account’ feature if available 4. Contact Capsule support immediately for assistance Always report any suspicious activity as soon as possible.

Yes, your Capsule wallet can be used with many different blockchain applications and cryptocurrency exchanges. This gives you flexibility in how you use your digital assets. Always make sure you’re connecting to trusted applications.